Fruit Design Pet Cooling Mat - Washable Summer Self-Cooling Pad for Dogs & Cats

Contact us as soon as possible at greezeltd@gmail.com with your order number and the change you need. We will try to cancel or update orders before dispatch, but changes cannot be guaranteed once processing has begun. If your order has already shipped, see our 14-day Return Policy for eligibility and instructions.

You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.

If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.

If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.