Browse our products, select the size, colour or variant you require, and click Add to Cart. When you are ready, proceed to checkout, enter your delivery and payment information, and confirm your purchase.

After completing your purchase, you should receive an order confirmation email at the email address provided during checkout.

Please check your spam or junk folder if the confirmation does not appear in your inbox.

First, check your spam, junk or promotions folder. You should also confirm that the email address entered during checkout was correct.

If you still cannot find your confirmation, contact us at greezeltd@gmail.com and include your full name, delivery address and approximate order time.

Contact us as soon as possible if you need to change a product, colour, size, quantity or delivery address.

We will make reasonable efforts to assist you, but changes cannot be guaranteed once an order has entered processing, preparation or dispatch.

You may request a cancellation by emailing greezeltd@gmail.com as soon as possible.

If the order has already entered processing or has been dispatched, cancellation may no longer be possible. You may still be able to return the product after delivery in accordance with our Return and Refund Policy.

An order may be cancelled for reasons including:

• The product becoming unavailable;
• Payment authorisation failure;
• Incomplete or unverifiable customer information;
• An incorrect or undeliverable address;
• Suspected fraudulent activity;
• Delivery or import restrictions affecting the destination.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

Where guest checkout is available, you may place an order without creating a customer account. You must still provide accurate contact, delivery and payment information.

The payment methods currently available will be displayed securely during checkout.

Depending on your country and device, available methods may include:

• Shop Pay;
• Visa;
• Mastercard;
• American Express;
• Diners Club;
• Discover;
• Maestro;
• UnionPay;
• Apple Pay;
• Google Pay;
• Klarna, where available.

Payments are processed through authorised payment providers using secure checkout technology. Just You Need does not normally receive or store your complete payment card number.

Payment is normally authorised or collected when your order is submitted, depending on the payment method selected.

A payment may be declined because of:

• Incorrect card or billing information;
• Insufficient funds;
• A card issuer security restriction;
• An expired card;
• An unsupported transaction or currency;
• Additional verification being required.

Please check the information entered or contact your bank or payment provider. You may also try another payment method.

The applicable currency and final order total will be displayed during checkout before payment is completed.

Your bank or payment provider may apply its own currency-conversion rate or international transaction fee.

If you have a valid discount code, enter it in the discount-code field during checkout before completing your purchase.

Discount codes may be subject to expiry dates, minimum purchase amounts, product exclusions or other promotional conditions. Unless expressly stated otherwise, only one discount code may be used per order.

Just You Need delivers to the United Kingdom, the United States and selected international destinations.

Delivery availability is confirmed during checkout after you enter your address.

Orders are normally processed within 1 to 3 business days after payment has been successfully authorised.

Business days are Monday to Friday, excluding public holidays. Processing may take longer during promotions, public holidays or periods of unusually high demand.

Estimated delivery times after order processing are generally:

• United Kingdom: approximately 7 to 14 business days;
• United States: approximately 8 to 14 business days, depending on the delivery address and ZIP code;
• Other international destinations: approximately 10 to 25 business days.

These are estimated delivery periods and not guaranteed delivery dates.

No. Order processing and delivery are separate periods.

For example, an order may require 1 to 3 business days to be processed before the estimated delivery period begins.

Shipping charges, where applicable, are calculated and displayed during checkout before you complete the order.

The amount may depend on the destination, products ordered, package size, weight and delivery method.

Products in the same order may be prepared at different fulfilment locations. For this reason, your order may arrive in two or more packages on different dates.

Where available, each package will have its own tracking information. You will not be charged extra solely because we divide an order into multiple shipments.

Orders may be prepared and dispatched from different fulfilment centres depending on product availability, stock location and the delivery destination.

Regardless of the dispatch location, Just You Need remains responsible for handling your order and customer-service enquiries.

International orders may be subject to customs duties, import taxes or carrier handling charges imposed by the destination country.

If taxes or duties are collected during checkout, they will appear in your order total. If they are not collected during checkout, you may be required to pay them before delivery.

Customs authorities and delivery carriers determine whether charges apply and calculate the amount.

Contact us immediately if you notice an error in your delivery address.

We cannot guarantee that an address can be changed once the order has entered processing or has been dispatched.

Delivery to a PO box depends on the destination, product and carrier. Some products require a physical residential or business address.

If a PO box cannot be used, we may contact you to request an alternative delivery address.

When tracking is available, we will send a shipping confirmation email containing a tracking number or tracking link.

If your order is divided into several packages, you may receive more than one tracking number.

Tracking information may take approximately 2 to 7 business days after dispatch to become active or display its first update.

Please check again after this period. Contact us if the tracking still does not work.

International packages may travel between logistics centres, carriers, countries or customs facilities without receiving a new scan at every stage.

A temporary lack of updates does not necessarily mean that the package has stopped moving or has been lost.

Your order may have been divided into separate shipments. Each package may have a different tracking number and delivery date.

Review all shipping confirmation emails or contact us with your order number for assistance.

Please allow the estimated delivery period to expire before reporting a delay.

If the estimated period has passed, contact greezeltd@gmail.com and include your order number.

We may review the tracking, contact the carrier or open a delivery investigation.

Please complete the following checks:

1. Confirm that the delivery address is correct;
2. Check entrances, porches and designated safe places;
3. Ask household members, neighbours or building staff;
4. Look for a carrier notice or delivery photograph;
5. Allow up to 48 hours in case the package was scanned early;
6. Contact the carrier using the tracking number.

If the package still cannot be located, contact us so that we can review the delivery information and, where appropriate, open an investigation.

If a package appears to be lost, we may open an investigation with the delivery carrier.

If the carrier confirms that the package was lost before delivery, we will provide an appropriate remedy, which may include a replacement or a refund.

Contact us immediately. We will try to correct the address, but a change cannot be guaranteed once processing or dispatch has begun.

If the package is returned because the customer supplied an incorrect or incomplete address, additional shipping charges may apply where legally permitted.

A package may be returned if delivery is refused, the recipient is unavailable, the package is not collected or required customs charges are not paid.

Once the return has been confirmed, we will review whether a refund or redelivery is available. Return-to-sender or new delivery charges may apply where legally permitted.

Eligible products may be returned in accordance with our Return and Refund Policy.

Change-of-mind products must normally be unused, unworn, clean, undamaged, complete and in a resalable condition.

United Kingdom customers: eligible online purchases may normally be cancelled within 14 days after delivery. 

United States customers: eligible return requests may normally be submitted within 14 days after confirmed delivery, unless another return period is displayed on the product page.

Email greezeltd@gmail.com before sending any product back.

Please include:

• Your full name;
• Your order number;
• The product you wish to return;
• The reason for the return;
• Photographs or videos where the product is damaged or defective.

We will review your request and provide the correct return instructions and return address.

Do not send a return to the address shown on the original package or to our registered business address unless we have expressly instructed you to do so in writing.

Products may need to be returned to different authorised locations. Always contact us and wait for the correct return address and instructions.

For a change-of-mind return, the customer is normally responsible for return shipping costs unless otherwise required by law or stated in a promotion.

If the product is damaged, defective, incorrect or materially different from its description, we will provide an appropriate solution. This may include a prepaid label, reimbursement of reasonable shipping costs, replacement or refund.

Direct exchanges are not guaranteed and depend on product availability.

We may offer a replacement, store credit with your agreement, or a refund so that you can place a new order.

Unless faulty, damaged, incorrect or otherwise covered by mandatory consumer law, returns may not be accepted for:

• Personalised or made-to-order products;
• Perishable goods;
• Opened sealed hygiene or personal-care products;
• Opened or used cosmetics;
• Underwear after the hygiene seal has been removed;
• Products that have been worn, washed, altered or damaged;
• Gift cards;
• Digital products after access or download has begun;
• Final-sale products where such restrictions are legally permitted.

Contact us promptly at greezeltd@gmail.com.

Please provide:

• Your order number;
• A description of the damage;
• A photograph of the complete product;
• Close-up photographs of the damage;
• A video if the problem cannot be shown clearly in photographs;
• Photographs of the packaging and shipping label.

Please keep the product and packaging until your request has been reviewed.

Contact us and provide your order number, photographs of the product received, the product label or barcode, the outer packaging and the shipping label.

Once verified, we will provide an appropriate replacement, return or refund solution.

First, check whether your order was divided into separate packages and whether you received more than one tracking number.

If an item or essential component is still missing, contact us with photographs of everything received, the packaging and the shipping label.

After your refund has been approved, it will normally be issued to the original payment method.

Banks and payment providers may require approximately 5 to 10 business days to display the refunded funds in your account after we issue them.

Refunds are normally issued to the same payment method used for the original purchase.

If the original payment method is no longer available, contact us. Additional identity or payment verification may be required.

For eligible UK cancellations, the cost of our least expensive standard delivery method will be refunded where required by law.

Premium or express shipping charges above the standard delivery cost may not be refundable. Change-of-mind return shipping is normally the customer’s responsibility.

A partial refund may be offered when a minor issue does not prevent normal use, a non-essential component is missing, or the customer chooses to keep a product with a minor cosmetic issue.

A partial refund will not replace a full remedy where applicable consumer law entitles you to a full refund, repair or replacement.

Review the size chart and measurements displayed on the product page before ordering.

Sizes may vary between products and manufacturers, so do not rely only on the size you normally wear.

Product colours may appear slightly different because of lighting, photography, screen settings, manufacturing batches or natural variations in materials.

If the product received is materially different from the product advertised, contact us with clear photographs.

All orders are subject to availability. Although we make reasonable efforts to keep stock information accurate, a product may become unavailable after an order is placed.

If this happens, we may offer an updated availability date, an alternative with your approval, or a refund for the unavailable item.

Product measurements are approximate. Small differences may occur because of manual measurement, product design or manufacturing tolerances.

Warranty coverage depends on the product and the legal requirements applicable to the purchase.

Contact us with your order number and a description of the problem if you believe a product has developed a fault.

Sign in to your customer account and update the available contact or address details.

Updating your account does not automatically change the address on an order that has already been placed. Contact us immediately for an active order.

Select the password recovery or forgotten-password option on the account login page and follow the instructions sent to your email address.

Click the unsubscribe link at the bottom of a promotional email or contact us at greezeltd@gmail.com.

You may still receive transactional messages about orders, payments, deliveries, returns, refunds or account security.

Personal information is used to process orders, arrange delivery, provide support, prevent fraud and operate our Website.

Please review our Privacy Policy for complete information about how personal data is collected, used, shared and protected.

For questions about products, orders, delivery, returns or refunds, contact:

Email: greezeltd@gmail.com

Website: www.justyouneed.com

When contacting us about an existing order, include your order number and the email address used during checkout.